FAQ's

Will I have to pay international taxes & duties?(International orders)

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 10~20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

"kidsonthelake" can not control and is not responsible for any duties / taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately by email(kidsonthelake@gmail.com). Once our warehouse has already processed your order, we will be unable to make any changes.

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order. Once your order is shipped, you'll receive a tracking number and your order status will be changed to "Fulfilled."